Guest Experience Training Specialist (12 month contract)

Purpose

This GET Specialist will be focused on Rocky Mountaineer’s Culinary Team, while still supporting the GET Team. This position is a subject matter expert in adult education and is focused on creating training programs, tools and resources that have a measurable impact on business results.

This job is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result a significant incident affecting the health and safety of team members, guests, team members, the public, property or the environment.

Training - Program Design & Development:

• With input from technical subject matter experts (SMEs), where relevant, conduct training needs analysis and design programs that deliver a high-quality user experience.
• Contribute and design end to end learning and development programs, workshops, tools and curriculum for team members including apprentice programs.
• Provide guidance and support to the GET coordinators.
• Ensure training programs meet applicable regulatory requirements.
• Leverage technology to build effective content and delivery of training utilizing the LMS and e-learning methods.
• Develop and maintain role-based curriculum and training matrices.
• Develop train the trainer programs for business unit technical SMEs.
• Create processes and procedures for L&D and training functions.
• Provide input on learning development strategy and annual training plans.
• Work with relevant stakeholders, develop people programs relating to Guest Experience training and learning & development.
• Implement stakeholder communications plans to engage business unit leaders and technical SMEs.
• Work with People & Culture’s Learning & Development team on opportunities to optimize resources.

Facilitate Technical Training, Learning & Development Programs:

• Facilitate and support classroom and field training during preseason and in season operations in person or remotely; including presentations, workshops, small group exercises, role plays, and so on.
• Deliver train the trainer programs and support technical SMEs in facilitation and training.
• Administer tests and evaluations to assess knowledge and skills and application of training in the workplace.
• Build and maintain collaborative relationships with client groups to support quality training experiences.
• Conduct remote e-learning sessions through LMS platforms and create libraries of recorded content.
• Support monitoring and auditing of training effectiveness.
• Work with client groups to develop clear and effective training related communications.

Safety Knowledge and Expectations:

• Understand, follow safety regulations, rules, policies, procedures, and instructions applicable to the workplace.
• Ensure unsafe working conditions and safety hazards are being reported.
• Ensure all injuries, accidents and near miss incidents are being reported.

• Degree, diploma or certification in Adult Education or equivalent learning & development work experience
• Certifications in Lumina Learning or other psychometric assessment tools; is an asset
• Culinary Red Seal is an asset

• 2+ years’ of culinary experience in a fast paced kitchen
• Demonstrated passion for training and supporting team members to acquire the skills and knowledge to successfully and safety perform job duties and responsibilities
• 2+ years’ experience in designing a broad range of training programs in a complex operational environment
• Proven ability to effectively facilitate training for seasonal and full-time team members across multiple business units

• Proficiency in the governance and functionality of one or more learning management (LMS) and e-learning systems
• Proficient in Microsoft platforms including Outlook, Share Point, Power Point and Excel
• Exemplary communication and facilitation skills – High energy presenter that can tailor delivery style for diverse client groups
• Ability to influence and excellent interpersonal communication skills
• Strong technical writing skills and verbal communication skills (including delivery of presentations)
• Strong project management and process development skills

• Ability to manage and adapt to change – processes, programs, systems
• Team player with ability to coach, motivate and engage teams with a diplomatic approach to interpersonal challenges
• Possess a positive attitude and collaborative approach to developing relationships
• Aptitude for technology, can easily adapt to new systems
• Ability to exercise tact and discretion, and can be entrusted with confidential information
• Exceptional time management and organizational skills with the ability to prioritize and complete tasks on time and in detail
• Creative thinking and problem-solving skills
• Ability to make decisions, take action, and find ways of continuously improve the learning and development experience
• Comfortable working in a high paced, demanding environment with multiple client groups
• Willingness to share knowledge as a subject matter experience in adult education and training

• Vancouver-based Corporate with remote opportunities. Expect heavy travel onboard the train or to our Stations from March through October which will require applicant to be away from home
• Ability to travel to USA and Canada

• The base salary offered for this role is $62,158 - $72,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible Benefits

Rocky Mountaineer supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

• Medical, Dental, Vision, Life Insurance
• Short term disability, long term disability, and Accidental Death & Dismemberment policy
• Travel emergency assistance

• Please note this is a 12 month maternity leave coverage.

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