Bilingual Customer Service Associate - Markham

We are offering a long-term contract employment opportunity for a Bilingual Customer Service Associate in the automotive industry based in Markham, Ontario. The role involves managing customer interactions and maintaining accurate customer records in a high-volume environment.

Please note that only bilingual candidates (French) will be considered for the role.

Responsibilities:

• Handling inbound and outbound calls to provide information and solutions related to customer's lease or financing account.
• Ensuring all customer personal information and insurance forms are up-to-date.
• Addressing and resolving issues with various vendors, clients, and insurance agencies.
• Building and maintaining sustainable relationships with customers by providing exceptional service.
• Accurately documenting all customer interactions in the call center database.
• Utilizing communication “scripts” for various topics to ensure consistency and clarity in customer interactions.
• Identifying customer needs, clarifying information, researching issues, and providing solutions or alternatives.
• Striving to meet personal and team qualitative and quantitative targets.