Customer information service representative - retail - Cape Breton
FineLine Tube Products Cape Breton
Overview
Languages
English
Education- Secondary (high) school graduation certificate
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Rural area
- Retail/wholesale establishment/distribution centre
Responsibilities
Tasks- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Resolve product and service related problems
- Assess client’s needs and resources to recommend the appropriate goods or services
- Conduct sales transactions through Internet-based electronic commerce
Experience and specialization
Computer and technology knowledge- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
- Call centre
Additional information
Transportation/travel information- Own transportation
- Public transportation is available
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Group insurance benefits
- Life insurance
- Free parking available
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