Sales engineer - technical support
myKaarma Kitchener
Overview
Languages
English
Education- Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment- Business
- Automotive service station
- Software company
Responsibilities
Tasks- Promote sales to existing clients
- Assess client’s needs and resources to recommend the appropriate goods or services
- Provide input into product design where goods or services must be tailored to suit client's needs
- Consult with clients after sale to provide ongoing support
- Reach to clients after sale or signed contracts to provide ongoing support
- Train customers' staff in the operation and maintenance of equipment
- Provide clients with presentations on the benefits and uses of goods or services
- Resolve product and service related problems
- Troubleshoot problems related to equipment
- Troubleshoot and resolve technical problems
- Train or assist in the training of other workers
- Supervise other technical staff
- Provide consultative services to translators, interpreters and technical writers
- Recommend products or services to customers
Experience and specialization
Computer and technology knowledge- Jira
- Salesforce
- iOS
- Spreadsheet
- Zendesk
- Communication software
- Consulting services
Benefits
Health benefits- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Group insurance benefits
- Life insurance
- Paid time off (volunteering or personal days)
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