Account Manager

Brannon Steel is looking for an energetic individual to join the team as an Account Manager at its Brampton headquarters. Working closely with your Sales colleagues, you'll play a front-line role in cultivating profitable relationships with our customers including world-class OEMs in the agriculture, construction and mining sectors.

Starting salary: $60,000 to $65,000 annually or more based on demonstrated qualifications. We welcome applications from less experienced candidates, salary range to be negotiated.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM.

Remote work: No.

Building and Maintaining Client Relationships:

• Serve as the main point of contact for clients in a variety of industries including OEMs, construction, forestry, agricultural, or distributors.
• Build strong relationships with clients by understanding their unique steel needs (e.g. grades, finishes, sizing).
• Ensure consistent client satisfaction by addressing their requirements and concerns.

Managing Client Accounts:

• Oversee all aspects of orders, from production to delivery.
• Manage inventory availability and resolve production delays impacting the client.
• Monitor contract terms to ensure accurate pricing, quantities, and timelines are met.

Client Communication:

• Provide regular updates to clients on orders, delivery schedules, or changes in market conditions (e.g. steel price fluctuations).
• Communicate information regarding steel grades, specifications, or compliance.
• Conduct meetings/calls to discuss upcoming client steel requirements.

Problem-solving:

• Address issues such as defective material, missed/late deliveries, or miscommunication about order specifications.
• Work with production, transportation/logistics team, and quality assurance department to resolve client concerns.
• Identify any upcoming risks (shortages, etc.) and communicate solutions with internal team and clients.

Teamwork:

• Coordinate with production, sales, and transportation/logistics teams to meet client needs and maintain timelines.
• Ensure that all departments understand client requirements such as sizing, finish, or special instructions for packaging.
• Provide feedback from clients to improve processes, products, or services.

Reporting and Documentation:

• Maintain records of client orders and requirements.
• Assist with report preparation which includes order accuracy, delivery timelines, and customer satisfaction metrics.
• Track and manage customer interactions as needed.

• 3+ years of account management experience in a manufacturing setting, preferably in steel or metals.
• Computer-proficient including Windows 10 / 11 and MS Office.
• Comfortable with ERP systems, preferably Microsoft Dynamics / Business Central.
• Comfortable with electronic data entry / retrieval and processing large packages of information.
• Previous experience with EDI systems and processes.
• Well-suited to a collaborative environment that emphasizes team success.
• Strong business communication skills.
• Knowledge of carbon steel grades, technical design, and GD&T is an asset.

• A friendly work environment where people support each other.
• Full-time, permanent work at a stable, family-owned company.
• Summer barbeques, annual golf tournament, and more!
• Extended health coverage including prescriptions, paramedical expenses, and emergency travel assistance.
• Dental coverage including preventive, diagnostic, and treatment services.
• Short and long-term disability insurance.
• Life and AD&D insurance.
• Free employee & family assistance program.
• Group RRSP program with contribution matching up to 5% of regular annual earnings.
• Service award program including travel vouchers for $3,000, $5,000, and $10,000 for 10, 20, and 30 years of service.
• Start with 2 weeks of paid vacation + 40 hours of paid personal leave.