Bilingual French National Accounts Coordinator
Job Posting:
WIS International has an opening for a Bilingual French National Accounts Coordinator!
Overview
Under the general supervision of the Director of National Accounts, the Account Coordinator manages inventory schedules for Canadian customers, facilitates positive partnerships with representatives of current WIS International customers. The Account Coordinator is responsible for understanding customers’ scheduling and service requirements and communicating with our operational management teams, as necessary.Bilingualism is mandatory for this role.
The successful candidate will:
- Act as a liaison between Customers, Account Managers, and Operational Management teams to coordinate, finalize and communicate national inventory schedules.
- Perform Pre-Inventory and Post Inventory related administrative tasks which includes but is not limited to requesting programming or inventory requirement changes from customers and following up on late or missing information or data.
- Respond to customers and operations in a positive and timely manner, maintaining direct and continuous contact with customers.
- Effectively document and respond to all inquiries and concerns.
- Ensure that all client deadlines, service levels, and departmental guidelines are met.
- Deliver superior internal and external client support to all management levels.
- Utilize various computer applications to develop inventory schedules, billing instructions, and reporting for assigned accounts.
- Ensure that the Account Management database contains current, accurate and complete customer data.
- Organized, accurate and detailed in all facets of work
- Work effectively as part of the Canadian National Accounts team and develop effective working relationships with Canadian Operations.
- Perform other duties as assigned by management.
The successful candidate will possess the following combination of Skills, Knowledge and Experience:
- College diploma in Business Administration is preferred.
- Experience in a customer service role in an office or retail environment is an asset.
- Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, and e-mail required.
- Effective written and verbal communication skills.
- Able to effectively collaborate with customers and varying departments in the organization.
- Must possess strong decision-making skills, sound judgment and analytical skills.
- Effectively organize and prioritize workload and deadlines.
- Able to multitask, follow through and complete overlapping projects in a timely manner.
- Ability to work independently with a minimum of supervision.
- Must have a customer-oriented mindset.
- Detail oriented.
- Thrive in a fast-paced environment.
- A Team player.
- Bilingual (English/French) is a must.
Work Environment
This role includes a remote work environment.
WIS INTERNATIONAL is a valued strategic partner for leading retailers and manufacturers, delivering accurate results for more than fifty years. With more than 200,000 physical inventory counts and merchandising events performed every year, WIS International has become one of the largest and most trusted retail service providers worldwide.
To learn more about WIS, please visit our website at www.wisintl.com.
WIS International endeavours to make its recruitment process accessible to any and all individuals and welcomes applications from people with disabilities. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.If you are a person with a disability and require reasonable accommodation during any stage of the recruitment process, please contact recruitmentcanada@wisintl.com. This contact information is for accommodation requests only; please do not use this contact information to inquire about the status of an application.
WIS International thanks all applicants in advance but will only contact those we wish to interview.
Salary Starting at: $40000 - $45000/yearly