Bilingual Inside Sales Representative
Position Identification:
I. Position Identification
Job Title
Bilingual Inside Sales Representative
Job Function
Inside Sales Team/Sales Operations Team
Reports to
Inside Sales Manager
Location
Mississauga, Ontario
Job Purpose:
II. Job Purpose
The Inside Sales Representative will be responsible for driving sales, fostering strong customer relationships, and contributing to the growth of Hankook Tire in Canada. This role requires a customer-focused approach, managing incoming orders, providing product information, and ensuring timely follow-up to guarantee on-time delivery.The ideal candidate will possess excellent communication skills and a strong passion for the automotive industry and tire products.
Key Accountabilities:
III. Key Responsibilities
§ Use SAP to create Sales Orders, Delivery Orders, and Shipment Notifications
§ Confirm receipt of orders and provide estimated time of arrival (ETA) for backorders to customers
§ Notify the Logistics team when Delivery Orders and Shipments are created in SAP
§ Coordinate with customers and the Logistics team to schedule available reception dates and times
§ Monitor all inbound shipments to ensure prompt fulfillment of backorders to customers
§ Communicate daily with sales, logistics, and customers to resolve any issues
§ Perform any other duties or responsibilities as assigned by management
Level of Accountabilities:
IV. Level of Responsibilities
§ Self-motivated individual contributor with the ability to collaborate effectively as a team player
§ Demonstrates excellent organizational skills with attention to detail
§ Maintains accurate files and records in compliance with company policies, procedures, and Standard Operating Procedures (SOPs)
Core Competencies:
V. Core Competencies
§ Basic knowledge of warehousing, distribution, and domestic transportation processes required
§ Exceptional customer support skills with a proven ability to handle inquiries and resolve issues effectively
§ Proficiency in Microsoft Excel and Outlook is essential
§ Strong verbal and written communication skills to interact effectively with customers and internal teams
§ Experience with ERP systems (SAP) is a plus, with the ability to quickly learn and navigate new software
§ Ability to troubleshoot and resolve customer concerns in a timely and professional manner
§ Solid understanding of logistics and supply chain processes to support order fulfillment and delivery
§ Detail-oriented with a strong focus on accuracy in data entry and documentation
Qualifications:
VI. Qualification
§ A bachelor’s degree or equivalent experience is preferred
§ At least 3 to 5 years of experience in Inside Sales, Order Desk, Customer Service, or a similar role
§ Intermediate proficiency in Microsoft Excel, Word, and Outlook is required
§ Familiarity with ERP systems (SAP) is preferred
§ Bilingual communication skills in both English and French (verbal and written) are required