Assistant Manager

OVERVIEW

Who We Are: Fuzz Wax Bar is Canada's leading provider of membership-based wax services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 18 locations across Canada with great expansion plans in progress.

Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space.

• Assist the location manager in staff management and employee escalations.
• Assist the location manager in daily management and operations tasks.
• Act as a partner between members, clients, frontlines, fuzzologists and lead the store.
• Be a schedule master and optimize appointment bookings to increase location efficiency.
• Perform all frontline responsibilities and assist the manager.
• Act as an escalation point for store operations and customer complaints.
• Always maintain a clean front-line environment.
• Work in a professional manner and maintain a professional working environment.
• Adhere to and enforce the Company policies, procedures, and manuals in effect and amended from time to time.
• Policies, procedures, and manuals are subject to revision by the Company with notice.
• Coach and motivate the team to drive sales and deliver an exceptional customer experience.
• Coach employees on improvement points and issue discipline as needed.
• Ensure high levels of customer satisfaction by providing knowledge on all products and services offered and working with the team to provide outstanding service from start to finish.
• Deliver and track reports on sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence.
• Remain updated on new training and policies changes and be agile on learning and implementing new processes.
• Maintains an awareness of all things fuzz, from marketing initiatives, member’s perks, policies and procedures, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Other tasks as requested by a manager.

• Strong leadership skills with the ability to motivate and inspire a team.
• At least 2 years of management experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
• Ability to report on results and to coach and empower team to success
• Ability to work without necessary supervision and deliver high results
• Strong cognitive skills, including decision making and financial analysis
• High level of ethics, values, integrity, and trust

Fuzz wax bar operating hours are generally 8am to 9pm – Schedule requires flexibility to work a minimum of 2x opening shifts and 2x closing shifts every week and requires working on weekends

• Salaried full-time position with competitive wages
• Predictable schedule, thanks to a membership-based clientele
• Employee health benefits program
• Complimentary waxing
• 20% off Fuzz products and all other retail
• Fuzz employee referral program
• Full Fuzz training and ongoing learning
• Professional growth opportunities

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Extended health care
• Flexible schedule
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Morning shift

Experience:

• Management: 2 years (preferred)

Work Location: In person