Order entry agent

• offering temporary and permanent jobs in the Greater Montreal area.

• offering temporary and permanent jobs in the Greater Montreal area.

Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

• Record and enter customer orders on various platforms and internal management systems (ERP, CRM, etc.).
• Monitor the status of orders, checking their status and ensuring that information is correctly transmitted to the relevant teams (logistics, sales).
• Enter and update order-related information in management systems, while ensuring the quality of data entered.
• Identify and report errors or anomalies in orders, invoices or deliveries, and coordinate with other departments to resolve them.
• Record and process order returns or exchange requests, following internal procedures.
• Collaborate with logistics, sales and support teams to ensure smooth and rapid order processing.
• Check availability of products in stock when entering orders, and inform customers in the event of stock shortages or extended delivery times.

• Expertise in flooring products and installation procedures, industry certifications a plus;
• Minimum of 5 years of experience in technical product support or customer service lead role;
• Computer literacy and proficiency in Microsoft Office Suite and CRM software;
• Strong communication and interpersonal skills;
• Demonstrated leadership skills;
• Organized, detailed, versatile, responsible and reliable;
• Professional, ethical, and ability to work independently and as part of a team;
• Problem solver and ability to handle multiples files at a time.