[ref. g0875716] Richmond - Office Manager (Volkswagen of Richmond)

Job Description:

While proficiency in Mandarin and Cantonese is an asset, it is not mandatory. Candidates who embody our core company values will be prioritized.

Core Company Values:

1. Trustworthy: Authentic, ethical, dependable, with a high “say/do” ratio.
2. Team Player: Puts customer and business priorities first, leads by example, and is committed to team objectives.
3. Happy to Help: Energetic, enthusiastic, friendly, and passionate about exceeding expectations.

Key Responsibilities:

• Answer and direct customer phone calls and respond to text messages.
• Address customer concerns and inquiries with professionalism and urgency.
• Manage and order office supplies to ensure the smooth operation of the dealership.
• Coordinate and oversee social media responses and content on platforms including Instagram, Facebook, YouTube, and Google.
• Train and support reception staff to ensure high service standards.
• Uphold and enforce the dealership’s professional image and representation.
• Act as a central point of contact to foster a positive environment for employees and customers.
• Ensure all interactions reflect Richmond Volkswagen’s commitment to being the #1 Volkswagen dealership.

Qualifications:

• Demonstrated organizational skills with the ability to prioritize and manage multiple tasks effectively.
• A proven track record of exceeding customer expectations in a professional setting.
• Excellent communication and interpersonal skills.
• Ability to lead, train, and inspire team members.
• Familiarly with MS Office products
• Familiarity with social media platforms and content coordination.
• Fluency in English; proficiency in Mandarin and Cantonese is an asset.