[ref. d4815502] information technology (IT) support analyst

apartmentDeafBlind Ontario Services placeNewmarket calendar_month 

Overview

Languages

English

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • General office

Responsibilities

Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
Supervision
  • 3-4 people

Credentials

Certificates, licences, memberships, and courses
  • CompTIA Security+ Certification
  • Certified Management Consultant (CMC)
  • A+ Certification

Experience and specialization

Computer and technology knowledge
  • Shell script
  • iOS
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Business diagram software
  • Desktop publishing software
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks
Area of work experience
  • Quality assurance or control

Additional information

Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
Financial benefits
  • Registered Retirement Savings Plan (RRSP)
apartmentStrides TorontoplaceToronto, 38 km from Newmarket
Overview Languages English Student status  •  Bachelor's degree  •  Full time enrollment  •  Information technology  •  Computer technology/computer systems technology On site Work must be completed at the physical location...
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