[ref. d4815502] information technology (IT) support analyst
DeafBlind Ontario Services Newmarket
Overview
Languages
English
Education- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- General office
Responsibilities
Tasks- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- 3-4 people
Credentials
Certificates, licences, memberships, and courses- CompTIA Security+ Certification
- Certified Management Consultant (CMC)
- A+ Certification
Experience and specialization
Computer and technology knowledge- Shell script
- iOS
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Business diagram software
- Desktop publishing software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
- Quality assurance or control
Additional information
Work conditions and physical capabilities- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits- Dental plan
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
Strides TorontoToronto, 38 km from Newmarket
Overview
Languages
English
Student status
• Bachelor's degree
• Full time enrollment
• Information technology
• Computer technology/computer systems technology
On site
Work must be completed at the physical location...
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