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• Interact with customer accounts via telephone calls and e-mails throughout the day taking care of orders, issues, or questions quickly and accurately.
• Resolve escalated service issues to ensure proper service recovery.
• Understand and communicate assigned Amer Sports brand product category features and benefits.
• Closely monitor existing orders to ensure timely delivery to the consumer.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

• Complete and monitor the order cycle from order entry through product delivery to customer, including changes to orders, cancellations and related customer communications (including pre-book, at once, custom, returns, and samples) to ensure satisfaction of our internal and external customers and repeat business.
• Maximize potential sales opportunities with accounts offering solutions for product that may be oversold or backordered.
• Lead and/or participate in projects related to the improvement of sales and support to our customers

• Partners with and supports the field sales team to understand their territory and account base in order to maximize future and present sales and service opportunities.
• Builds strong relationships with our dealers by focusing on specific customer needs, problem solving, and prompt follow up.
• Works closely in supporting the sales goals and initiatives by interacting with our customers on a day to day basis and understanding their specific business needs.

• Provide new hire training to teammates as requested.
• After Sales Service which includes the processing of returns and repairs.
• Perform other duties as required.

• Post Secondary education in Business, Marketing, or Sports Management
• Exceptional Service Orientation: Strong interpersonal skills and the ability to empathize with clients in sometimes intense situations.
• Ability to Adapt: Able to quickly change priorities and focus based upon the business demands.
• Self-confidence and excellent Communication skills: Able to work independently and communicate with multiple teams and levels within an array of brands (matrix environment).
• Attention to detail with outstanding follow-through and time management skills: Able to multi-task and complete all duties on time and completely with sometimes conflicting priorities.
• At least one year of previous experience in customer service.
• Passion for sports or previous experience working or playing in a team environment also preferred.

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (preferred)

Language:

• French (required)

Work Location: In person