Sr. Customer Service Representative
Robert Half Welland
We are looking for a Sr. Customer Service Representative to join a metal fabrication operation in Welland, Ontario on a Long-term Contract basis. This position supports customer accounts through accurate order coordination, shipment follow-up, billing administration, and schedule maintenance in a fast-paced manufacturing environment.
The successful candidate will act as a key point of contact across customer service, production, shipping, and logistics to help ensure timely communication and reliable service delivery.
Responsibilities:- Manage customer orders from initial entry through updates and revisions, ensuring all information is recorded accurately and processed on time.
- Maintain production forecasts and customer schedules for materials or products with longer lead times to support planning accuracy.
- Prepare and verify invoices with close attention to pricing, quantities, and supporting documentation.
- Coordinate shipping and receiving activities while confirming that transactions are properly documented and communicated.
- Reconcile consignment inventory records and complete related invoicing in a timely and accurate manner.
- Monitor order progress by working closely with production, logistics, and shipping teams to address delays or service issues.
- Respond to inbound customer inquiries with professionalism, providing clear updates and practical solutions.
- Keep customer, order, and account data organized within CRM and ERP systems, including timely information sharing with relevant internal teams.
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