Associate Director, Business Resilience
Job Summary
Job Description
What is the opportunity?
In this role you will lead the tactical coordination for Incident Management occurrences to ensure RBC IS’ Businesses, Client Services and Client Operations (CSCO), receive the required level of preparedness and support, through all priority incidents.Support all priority (low to high) incidents affecting CSCO. These Incidents can range from operations impacting multiple clients, IT related impacts, vendor impact.
What will you do?- Lead the tactical coordination for Crisis and Incident Management occurrences to ensure RBC IS’ Businesses, Client Services and Client Operations (CSCO), receive the required level of preparedness and support, through all incidents disruptive events (low, medium, and high).
- First point of contact and lead incident management across all CSCO business units. Ensure senior management is made aware and kept abreast of status and next steps until final resolution.
- Facilitate proactive engagement through Webex group communications and/or through conference calls with required stakeholders. Restore critical services by driving the incident to resolution through engagement of appropriate business and technical resources.
- Ensure data and/or reporting requirements required to support CSCO are managed effectively through the proper channels. Accountable to ensure all related tasks are completed by the respective stakeholders until resolution occurs.
- Manage the voice of the client and coordinate communications (where applicable) to internal / external stakeholders.
- Partner with stakeholders to optimize and enhance improvements post incidents based on lessons learned and share accordingly. Support the production of incident report for internal CSCO management in addition to external stakeholders (Client ) as necessary.
- Takes full accountability for quality and accuracy of responsibilities, tasks, and activities to ensure success of incidents affecting CSCO.
- Responsible to ensure we have not breached are Service Level Standards to our Clients and work with communications if necessary to ensure Voice of the client is closed.
- Develop action plans to address identified deficiencies, completing root cause analysis and implementing processes to track, monitor and report issues (non-IT related).
- Act as a lead to implement and improve business internal controls as identified through events root cause.
What do you need to succeed?
Must-have- Crisis Management
- Accountability & Achievement Orientation
- Client Impact / Service Excellence, Driving for results and efficiencies
- Collaboration, Superior impact and influence skills
- Strong business acumen and communication skills (written and verbal)
- Strategic mindset and highly developed ability for conceptual thinking
- 3 – 5 years minimum experience in Crisis Management
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Accounting Finance, Financial Instruments, Financial Statement Analysis, Investment Management, Investment Operations, Investment Reporting, Operational Delivery, Performance Management (PM), Resource Coordination
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-02-06
Application Deadline:
2025-04-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.