Contact centre agent - customer service

apartmentBlue Ocean placeHalifax calendar_month 

Overview

Languages

Bilingual

Education
  • No degree, certificate or diploma

Experience

7 months to less than 1 year

Hybrid

Work must be completed both in person and remotely.

Work setting
  • Telecommunications company

Responsibilities

Tasks
  • Answer written and oral inquiries
  • Answer inquiries and provide information to customers
  • Receive and log complaints
  • Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office

Additional information

Security and safety
  • Criminal record check
Transportation/travel information
  • Willing to travel
Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks
Own tools/equipment
  • Cellular phone
  • Internet access
Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Benefits

Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
Financial benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
Other benefits
  • Free parking available
  • Learning/training paid by employer
  • Parking available
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