Coordinator, Aircraft Appearance - Ottawa

Job Summary:

Reporting to the Director, Maintenance this individual is responsible for the coordination, oversight and tracking of Porter Airlines aircraft cleanliness programs.

Duties & Responsibilities:

• Provide day-to-day guidance and direction for Porter and contracted aircraft cleaning teams throughout our network, ensuring the execution of Aircraft Overnight Grooming, Interior Deep Cleaning, and Exterior Aircraft Washes.
• Create and maintain a cabin apperance and grooming standards manual.
• Ensuring cleaning procedures and cleaning products are aligned throughout our network.
• Track and record all work completed.
• Build and maintain aircraft cleaning tracking spreadsheets.
• Schedule unforeseen/unplanned aircraft cleaning tasks.
• Identify gaps in our cleaning frequency, and engage operational departments and aircraft cleaning personnel to service aircraft.
• Ensure all interior and exterior stakeholders are aware and aligned with cleaning needs and plans.
• Ensuring our aircraft cleanliness standards are met throughout our network.
• Conduct audits and spot checks to ensure quality of work.
• Attend procedural and document audits from various entities.
• Resolving Porter and contractor aircraft cleaning scheduling issues.
• Notifying management of any deficiencies, scheduling and quality of work issues.
• Inventory checks and ordering cleaning supplies as required.
• Ensure compliance with safety regulations and guidelines related to aircraft cleaning and appearance (PHAC - Public Health Agency of Canada)
• Stay updated on industry trends and best practices related to aircraft cleanliness and appearance.
• Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
• Other duties as assigned.

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Minimum 4 years’ experience in airline operations or business administrative settings.
• Aircraft Maintenance background an Asset.
• Excellent and proven organizational skills.
• High school diploma with airline operations and/or aircraft grooming background.

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.