Senior Business Analyst/Product Owner for an end to end roadmap and projects of ServiceNow and New Services Introduction - 19169

1. month contract, fully remote in Canada. 37.5 hours/week

Must have:

• 5+ years' as Business Analyst/Product Owner
• ServiceNow experiences
• Previous Telecom experiences

Nice to have:

• Data visualization skills
• Change management skills
• Agile methodology

Responsibilities:

• Act as a Product Owner to lead and direct project team members and impacted stakeholders to understand the scope and vision of our ServiceNow and New Service Introduction Roadmap projects.
• Manage the stakeholder relationship and understand any current processes to help the stakeholders adapt their processes to fit the future state. You take a creative and innovative approach to problem-solving and solutioning and are able to negotiate effectively with Business owners.
• Build trust with stakeholders through your strong knowledge of project process, operational applications, business products, services and the TBS value chain.
• Offer optimal value chain strategies, and lead in solutions where manual alternatives are required.
• Provide input and guidance on the E2E Roadmap items and assist with business cases.
• Document and understand the business case, document benefit measurements and ensure appropriate owners from the stakeholder group are accountable for measuring benefits in an agreed upon approach after project launch.
• Create Project Visions and provide key inputs on Project Charters.
• Create quality Epics and User Stories within the project scope.
• Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.
• Help stakeholders navigate the change journey by identifying and clearly communicating and the change impacts. Help to demonstrate the future state during process workshops.
• Provide expert guidance on E2E team processes, requirement writing, testing plans and execution.
• Provide regular status updates to leaders and project managers highlighting any risks and mitigation plans.

Apply