Field Service Technician

This role requires hands-on technical expertise, problem-solving skills, and the ability to work in a 24/7 on-call environment.

Field Service Technician Key Responsibilities:

• Diagnose and repair industrial floor scrubbers, burnishers, vacuums, and other related equipment.
• Perform preventative maintenance and service schedules as assigned.
• Provide on-call support, including scheduled weekend rotations.
• Attend service repair calls in designated territories, with occasional travel beyond assigned areas.
• Administer service appointments, upload reports, and ensure completion of work orders within 72 hours.
• Plan and coordinate service routes efficiently.
• Maintain and manage parts inventory in the assigned service vehicle, conducting periodic audits.
• Troubleshoot and resolve work-related issues, implementing solutions to improve efficiency.
• Train subcontractors and area managers on best practices for maintaining equipment.
• Ensure compliance with workplace safety regulations and company policies.
• Prepare and submit service reports as required by the Manager of Mechanical Services.

Field Service Technician Additional Responsibilities:

• Align daily tasks with the company’s mission, vision, and values.
• Follow all Health & Safety policies and industry regulations.
• Participate in team meetings, training, and company projects.
• Protect company assets from misuse and damage.
• Perform additional duties as assigned.

Field Service Technician Job Requirements:

• Ability to troubleshoot and repair Tennant, Pioneer, and similar cleaning equipment.
• Strong customer service skills to address client and subcontractor concerns promptly.
• Willingness to travel frequently within designated territories, with occasional out-of-province travel.
• Ability to handle high-pressure situations and resolve issues efficiently.
• Flexibility to work rotational shifts, including weekends and on-call support.

Field Service Technician Skills and Qualifications:

• Technical expertise in small engine repair and industrial cleaning equipment.
• Experience with Tennant, Pioneer, and similar machines is preferred.
• Proficiency with Customer Relationship Management (CRM) platforms for work order administration.
• Strong organizational, planning, and time management skills.
• Working knowledge of MS Office (Word, Excel, Email).
• Excellent verbal and written communication skills.
• Field Service Technician Education and Experience:
• Completion of a technical trades certification or 3-5 years of experience in small equipment repair.
• Basic computer skills.
• Valid driver’s license preferred for in-house technicians; required for external service technicians.

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Work with a team that values innovation and customer satisfaction.

If you have mechanical expertise and a passion for repairing industrial cleaning equipment, and interested in working as a Field Service Technician we encourage you to apply today!

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