Technical Support Analyst
Job Description:
Position: Technical Support AnalystPrimary Location: Toronto, ON
Schedule: 40 hours per week, on-site at our North York office
Reports To: Help Desk Team Lead
Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations.Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents.
By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.
About This Role and About You
The Technical Support Analyst provides timely end-user computing software and hardware support for all Chemtrade locations and mobile users, and for the installation, configuration, and on-going support of PC / laptop hardware, software, and related devices.This position supports corporate servers, administers Microsoft email, and assists with the management of the Wide Area Network, Local Area Network, routers, and firewalls. The Technical Support Analyst recommends and implements IT standards and records (e.g. inventory), and takes day-to-day direction from a team lead or manager as required.
Qualifications- Diploma in Information Technology field or an equivalent combination of education and/or experience and/or relevant designation required
- 3 - 5 years of relevant technical support experience required
- Strong knowledge of Microsoft Professional Office Suite of products including Outlook, Internet Explorer, and Access
- Ability to leverage tools such as PowerShell, power automate, excel to more efficiently complete repetitive tasks
- PC hardware installation and configuration
- Windows 7/8/10 workstation and 2012-2019 server administration
- Networking fundamentals including TCP/IP, VPN, security, active directory and DMZ
- Exchange administration
- WEB, Proxy servers, and HTML
- Strong organizational skills, written and verbal communication skills
- Strong customer service and interpersonal skills
- Self–starter with ability to work as part of a team
- Proven troubleshooting and problem-solving skills
- Ability to learn new processes and technologies quickly
Responsibilities
75 – 90% Support the Help Desk. This includes the following activities:
- Provide front line support to the end users
- Install, configure, and support local and remote end-user computing hardware, software, and related devices
- Participate in and administer the selection and acquisition of software, hardware, and related technology
- Formulate and update hardware and software standards and policies
- Prepare and maintain all administration documentation including equipment inventory, asset management, software licensing and system availability statistics for computer and network equipment
- Administer corporate email system
- Provide user training, tools, and related documentation
- Provide support for the Microsoft network and LAN servers
- Research, recommend, and evaluate new software tools
- Support and work with vendors and service software/hardware providers to ensure the timely recording and resolution of PC hardware and software problems as per service contracts and agreements
- Assist with IT network, hardware, and software strategies
- Ensure that adequate security, backup, and disaster recovery processes are implemented and maintained
- Assist and take on special projects or activities
- Support Environmental, Health and Safety (EHS) policies and initiatives
- Perform other duties as may be assigned
Provide off business hour attention as may be required
What Chemtrade Offers You
Embracing Diversity, Maximizing Results
At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward.Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.
In our culture, we celebrate multiple approaches and viewpoints. To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups. These groups provide platforms for employees to share their unique perspectives, contribute their ideas, and help shape our inclusive culture.Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.
We recognize that the diversity of our employees is paramount to our organization's success. It is through the diversity of perspectives that we develop and shape programs and tools that support our employees' growth and career management.
Join us in our journey towards building an inclusive workplace that values diversity and promotes the personal and professional development of our employees.
We recognize the immense value of Employee Resource Groups (ERG’s) in fostering an including and supportive work environment. Our ERG’s serve as vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives.
We firmly believe that diversity drives innovation and fuels our success as an organization. By encouraging the formation of ERG’s, we aim to create a workplace where all individual feel empowered to bring their whole selves to work and contribute their diverse talents and ideas.Additionally, we understand the importance of work-life balance and the well-being of our employees and their families. That is why we proudly offer a range of family-friendly benefits, such as - Extended Health and Dental coverage for spouses and dependents.
Premiums paid by Chemtrade and opportunities for career growth and advancement.
We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of its employees.
Learn more about Chemtrade by following us on LinkedIn or Facebook and check us out on YouTube: Chemtrade
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