[ref. g48564816] Waterloo - Helpdesk Technician I
Overview:
We are designing the Grid of the future
We are innovators by nature, for over 50 years, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe to focus on complex engineering and grid modeling challenges. As an early leader in the renewables space, we continue to see significant opportunities to build a sustainable and secure Grid.Join a team committed to making an impact on the communities we serve and the environment in which we live. Together we can continue to create the “grid of the future”!
Responsibilities:
Join us in leading the change!
As the IT Support Technician, you will install, maintain, test, and repairs systems and networks. You will utilize basic technical knowledge to support IT initiatives and provide technical support to local and remote employees. This is a highly interactive in-person position serving our corporate office in Waterloo, Canada.
How you can make an impact:
- Performs routine tech systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
- Work closely with employees including the executive team to resolve issues
- Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE.
- Assists with ordering and tracking inventory levels of equipment and materials.
- Assist in documenting SOP’s, procedures, policies, SOC-related documents, etc.
- Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
- Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- Provide telephone, email-based triage, and remote resolution of IT support.
- Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution.
- Provide proactive equipment maintenance to make sure PC’s/ Laptop’s, printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly.
- Perform daily floor surveys to proactively identify if end user support needs.
- Proactively communicate with satellite sites to identify support needs.
Qualifications:
Bring your passion, here what’s needed:
- Minimum of two years of IT-related experience
- Outstanding customer service, patience, and professionalism.
- Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
- Experience working with the following technologies: Windows Desktop & Server, MS 365, laptops, docking stations, servers, firewalls, VPN’s, wireless internet, multi-display setups, switches, etc.
- Experience dealing with external vendors such as MSP’s, internet providers, equipment vendors, etc.
- Reliable personal transportation with a valid driver’s license.
- Ability to lift/move equipment up to 50lbs.
How we support you:
- Comprehensive health and wellness benefits including medical, dental, and vision with 100% premium coverage for you.
- Generous PTO and paid holidays
- Work with industry leaders
- 401K, up to a 4% match (100% vested from day 1)
- Flexible Work including hybrid and remote possibilities base on position.
Location: This position will be located on Site in our Waterloo Canada Office
EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster
If you are interested in applying for employment with EPE and need special assistance to apply for a posted position, please send an email to: applicationassistance@epeconsulting.com
Third-Party Recruiting Notification
EPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.
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