Customer service representative - call centre - Toronto
Dodds Garage Doors Systems Inc Toronto
Overview
Languages
English
Education- No degree, certificate or diploma
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Schedule and confirm appointments
- Answer electronic enquiries
- Contact potential customers by phone
- Manage the coordination and overall integration of technical activities in architecture or engineering projects
- Customer service clerk
Experience and specialization
Type of experience- Call centre
Additional information
Work conditions and physical capabilities- Attention to detail
- Fast-paced environment
- Client focus
- Excellent oral communication
- Organized
- Reliability
- Ability to multitask
- Dependability
- Honesty
Benefits
Health benefits- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Bonus
- Free parking available
- Parking available
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Job Summary
Job Description
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