ASST MANAGER - HARD ROCK CAFE
Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
POSITION SUMMARY:
Under the direction ofthe Manager–Hard Rock Cafe the incumbent serves the guests in accordance with HardRock Casino standards. Responsible for the prompt, accurate preparation and service of alcoholic and non-alcoholic beverages at all banquet functions.Proper collection ofcash (when appropriate) for all beveragesprepared.Maintains bar area in a clean and orderly manner.
Responsibilities:
(These functions are intended as a general illustration of the work performed in this job classification and arenot all inclusivefor this position)- Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Casino policiesand procedures.
- Prepares all beverages in accordance with standard specifications; uses a shot glass for all bottle-poureddrinks.
- Ensures that all guests are promptly and courteously served.
- Maintains and verifies cash bank at the beginning of assigned shift (when appropriate) and maintainscontrol of the cash bank throughout the shift.
- Properly records all transactions as directed by theFine Dining Manager.
- Stocks and re-stocks the bar in accordance with the bar par and hotel standards. Ensures that an adequatesupply of fresh fruit garnishes, napkins, juices, ice, etc.are on hand for use during the shift.Ensures the cleanliness of thebar throughout the shift including continually wiping down the bottles andthe bar, removing dirty glassware and dishes, etc.
- Ensures that alcoholic beverages are not served to guests under the legal drinking age. If doubtful of age,bartenders will politely ask for proof of individual’s age in the form of an appropriate I.D.if stilldoubtful, the bartender will notify the Manager on duty.
- Continually observes guests and keeps a careful watch for intoxicated or unruly patrons. The Manageron duty shouldbe notified immediately of any potentially disruptive situations.Bartenders will notserve those guests who appear to be intoxicated.
- Picks up all bar set-ups from the storeroom or kitchen, such as shot glasses, pitchers, glasses, icebuckets, garnishes,napkins, etc.
- Returns all extra liquor to the Food and Beverage office and assists the Fine Dining Manager inrecording usage.
- When appropriate, counts cash, places it in a deposit envelope, and returns it to the manager on duty.
- Breaks down bar at end offunction including returning clean glasses to the kitchen, wiping down bar,placing extra fruit and juices in the refrigerator, etc.
- Must wear appropriate uniform and maintain personal cleanliness
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)- High School diploma required.
- Minimum of two (2) years of bartending experience preferred.
- Must be of legal age for serving alcoholic beverage.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per AGCO( Alcohol Gamining Commission Ontario)
- Must successfully pass background check.
- Must maintain strict confidentiality relative to financial data and casino policies.
- Must successfully pass drug screening.
- Must be at least nineteen (19) years of age.
KNOWLEDGE OF:
- Extensive knowledge of mixed drinks, beers and wines.
Physical Demands:
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
- Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Additional Details:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.