Compliance Specialist (Transportation/3PL)

Location: Barrie, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Reports To: Director of Administration

As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

To ensure the company adheres to all relevant laws, regulations and internal policies in relation to acquiring & maintaining certifications, and efficient processing of customer and vendor claims.

Duties & Responsibilities:

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Working with all departments to maintain, update and improve our ISO 9001:2015 & ISO13485, and working on obtaining future accreditations
• Ensure reporting is accurate and up to date for all internal and external programs
• Lead the internal audits for ISO and GDP.
• Schedule and liaison with external auditors
• Monitoring, maintaining, and improving all Quality processes and reporting
• Ensuring our compliance/participation with organizations including: PIP/CTPT
• Collaborate with managers to ensure process and policies are being adhered to including tracking staff training as it relates to ISO and GDP.
• Creating and documenting new processes as the arise.
• Maintaining all controlled documents
• Assessing freight claims, including working with customers and carriers to settle claims in a timely manner
• Claim filing and following up with insurance companies and all stakeholders involved
• Providing guidance on the requirements of applicable claim documentation and following up to ensure compliance
• Organizing and maintaining claim files and records and preparing and distributing reports
• Work directly with insurance company on annual review and renewal of company insurance policies.
• Reporting and reviewing company KPI reports with department leaders

Mindset & Personality:

• Responsive: Committed to a high level of responsiveness both inside our business and with our clients and stakeholders
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs
• Persuasive: Able to influence others in achieving the organization’s goals and objectives
• Driving: Persistent in achieving goals and objectives for the organization
• Strategic: Takes initiative and a strategic approach to day-to-day operations

Professional & Educational Background:

• 5+ years’ experience within a Compliance role
• Previous experience within the Third-Party Logistics or Freight industry is considered an asset
• ISO Training certification
• Familiar with / or training in GDP compliance

Skills & Ability:

• Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
• Organization: Must be highly organized and have a strong attention to detail
• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of our clients.
• Problem-solving: Strong ability to ‘think outside the box’ when dealing with complex requirements
• Negotiation: Can influence and persuade through positive communication when dealing with parties involved.

Effort & Working Conditions:

• Office/Warehouse Environment

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth
• Extended health benefits
• Dental care
• Vision care
• Employee Assistance Program
• Life insurance
• RRSP program

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.

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