Restaurant Technnology Analyst - JOEY Restaurant Group

As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other’s development and growth, and the success of over 50 Restaurant locations throughout North America.

What does this mean for you? It means if you're looking for a place to meet your potential, we'd like to meet you. Your journey starts here.

and the necessary integrations.

Salary Range

$65,000 - $85,000 / year

Responsibilities

• Supporting the daily operation of technology systems within the restaurant, ensuring optimal performance, minimizing downtime. Ensuring technology solutions are fully utilized to maximize operational efficiency and guest satisfaction.
• Participate in the implementation of selected technologies, ensuring smooth installation, configuration, and integration with existing systems. Coordinating with vendors, internal teams, and other stakeholders to ensure that all technology solutions are deployed on time and meet operational requirements.
• Serve as tier 2-3 point of contact for system-related issues, providing hands-on troubleshooting and escalation to vendors when necessary.

• Document current workflows and assist in implementing new technology-based processes to improve efficiency.
• Provide insight about system usability or common problems from staff members to help improve operational processes.
• Partner with the support team to ensure they are trained to answer level 1 and some level 2 incidents and change requests and well as taking over some operational tasks (backup, updates, configuration changes, etc.)
• Provide support during downtime or system malfunctions.
• Help coordinate with vendors for equipment maintenance or support, such as scheduling service calls for faulty equipment or ordering replacements.

• Stay updated in latest versions of current systems.
• Stay updated with the latest trends, technologies, and best practices.

• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Up to 3 years of experience in managing technical systems, ideally in the hospitality industry.
• Strong problem-solving abilities and willingness to learn new technologies.
• Good communication skills and a customer-focused approach to support.
• Availability for rotational on-call duties, including evenings and weekends.
• This is an in-office role based in Vancouver, BC.

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination & a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You are a networker and create strong relationships internally and externally.

• Extended health plan.
• Industry partner incentives.
• Mental and Physical health support plans.
• Tuition & Education and Professional Accreditation subsidies.
• Recruiting & Referral bonus programs.
• Ongoing Leadership Development Courses.
• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location.
• Pursue personal and professional development through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.

Your journey starts here.

JOEY Restaurant Group is an Equal Employment Opportunity Employer

JOEY Restaurant Group provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.