Collections Analyst I

We are offering a long-term contract employment opportunity for a Collections Analyst I. In this role, you will be working in a hybrid environment, where your key responsibilities will involve managing our accounts receivable portfolio, initiating collection calls, and ensuring healthy cash flow which directly impacts our organization's financial health and growth.

Responsibilities:

• Handle the accounts receivable portfolio, ensuring its conversion into cash
• Initiate collection calls on the assigned account base following Invoice Life Cycle Guidelines
• Exhibit due diligence and good business judgment in evaluating account solvency and the ability/willingness to pay
• Facilitate customer payments, providing necessary documentation and information
• Collaborate with internal stakeholders on account issues
• Reach out proactively to customers via email and phone regarding outstanding balances
• Reconcile complex accounts and meet with customers to navigate account statements
• Use Salesforce reports and dashboards to analyze portfolio
• Create internal cases for account management and resolution
• Actively contribute to research and development investments for organizational growth.