Customer Service Representative

We are a rapidly growing IT company providing innovative solutions in the field of software development. Our office is located in Toronto, Canada, and we strive to create products that improve the lives of our customers worldwide. Due to team expansion, we are looking for an energetic and responsible Customer Service Representative.

Responsibilities:

• Customer Support via phone, email, and online chat regarding the use of our products and services.
• Diagnosing and resolving technical issues, providing detailed instructions and recommendations.
• Escalating complex inquiries to technical specialists or relevant departments when necessary.
• Maintaining and updating records of customer interactions in the CRM system.
• Collecting and analyzing customer feedback to improve product and service quality.
• Training customers on new features and product updates through webinars and training materials.
• Adhering to service quality standards and company corporate procedures.

Requirements:

• Experience in customer service or technical support for at least 1 year, preferably in the IT sector.
• Proficiency in English at a level of at least Upper-Intermediate for effective communication with international clients. Knowledge of French is an advantage.
• Understanding of technological products and services, ability to quickly learn new systems and tools.
• Excellent communication skills, politeness, and customer orientation.
• Problem-solving ability and capacity to make independent decisions within one's competence.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and basic office programs.
• Ability to work in a team, as well as effectively organize one's own work time.
• Higher education in information technology, business, or related fields is an advantage.

We Offer:

• Competitive salary and a bonus system based on performance.
• Opportunities for professional growth and development in an international IT company.
• Training and development programs to enhance skills and learn new technologies.
• Flexible work schedule and the possibility of partial remote work.
• Friendly team and supportive work environment.
• Social package, including medical insurance, paid vacation, and other benefits.
• Modern office in the center of Toronto, equipped with everything necessary for comfortable work.

If you meet the above requirements and want to become part of our team, please click on the apply button.

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• CRM software: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person