Bilingual Customer Service III - CAD
Robert Half Markham
We are offering a long-term contract employment opportunity for a Bilingual Customer Service III - CAD in the healthcare industry. Based in Markham, Ontario, this role involves an optimal mix of in-office and remote work. As a crucial member of our team, you will be tasked with providing premium customer service, maintaining precise customer records, and handling customer inquiries.
You will also be responsible for overseeing customer accounts and taking necessary actions.
Responsibilities:
- Handle incoming calls and emails from customers and sales representatives in a detail-oriented manner, ensuring prompt and thorough resolution
- Maintain a positive, empathetic, and detail-oriented attitude toward customers and sales representatives at all times
- Oversee account and order management, including account verification and precise processing of customer requests, order tracking, and issue management
- Handle the maintenance of various email boxes, ensuring that orders and requests are actioned promptly
- Provide support for new customers and customers using our online ordering portal
- Complete follow-up calls, emails, and updates to customers and sales representatives
- Document and resolve customer, sales, and patient interactions and complaints, and triage to the appropriate department if further support or guidance is required
- Monitor daily sales orders and transactions to ensure completion
- Identify opportunities for process improvement proactively and present them to the leadership team
- Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion
- Adhere to customer service standards, call quality policies, and procedures.
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