Help Desk

placeMississauga calendar_month 

Join a dynamic IT team as an on-site Help Desk Technician providing critical technical support to end-users. This role offers an excellent opportunity for tech-savvy professionals to deliver hands-on support in a fast-paced environment.

Key Responsibilities:

  • Provide expert Tier 1 technical support and triage for end-user hardware/software issues
  • Manage workstation deployments and peripheral equipment setup
  • Perform system upgrades and maintenance across multiple platforms:
  • Windows OS
  • Apple OS X
  • Chrome OS
  • iOS and Android devices
  • Maintain and troubleshoot collaboration tools including Zoom, Google Suite, and Jamf
  • Execute regular workstation sweeps and monitor functionality checks
  • Manage inventory systems and asset tracking
  • Handle printer management and maintenance
  • Process e-waste according to security protocols

Required Qualifications:

  • Demonstrated experience in face-to-face technical support
  • Strong troubleshooting skills across PC, Mac, and mobile platforms
  • Proficiency in managing enterprise collaboration tools
  • Experience with hardware deployment and collection
  • Strong inventory management capabilities
  • Excellent customer service and communication skills

Preferred Qualifications:

  • A+ Certification
  • Experience with IT ticketing systems
  • Knowledge of inventory management systems
  • Experience with imaging and provisioning workstations

Benefits & Perks:

  • Competitive hourly compensation
  • Professional development opportunities
  • Collaborative work environment
  • Career advancement potential

To Apply: Qualified candidates please submit your resume through Adecco's career portal. Must be legally authorized to work in Canada.

About Adecco: Adecco is a leading staffing and recruitment agency connecting top talent with premier employers across Canada. We offer comprehensive career support and professional development opportunities.

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