Help Desk

Join a dynamic IT team as an on-site Help Desk Technician providing critical technical support to end-users. This role offers an excellent opportunity for tech-savvy professionals to deliver hands-on support in a fast-paced environment.

Key Responsibilities:

• Provide expert Tier 1 technical support and triage for end-user hardware/software issues
• Manage workstation deployments and peripheral equipment setup
• Perform system upgrades and maintenance across multiple platforms:
• Windows OS
• Apple OS X
• Chrome OS
• iOS and Android devices
• Maintain and troubleshoot collaboration tools including Zoom, Google Suite, and Jamf
• Execute regular workstation sweeps and monitor functionality checks
• Manage inventory systems and asset tracking
• Handle printer management and maintenance
• Process e-waste according to security protocols

Required Qualifications:

• Demonstrated experience in face-to-face technical support
• Strong troubleshooting skills across PC, Mac, and mobile platforms
• Proficiency in managing enterprise collaboration tools
• Experience with hardware deployment and collection
• Strong inventory management capabilities
• Excellent customer service and communication skills

Preferred Qualifications:

• A+ Certification
• Experience with IT ticketing systems
• Knowledge of inventory management systems
• Experience with imaging and provisioning workstations

Benefits & Perks:

• Competitive hourly compensation
• Professional development opportunities
• Collaborative work environment
• Career advancement potential

To Apply: Qualified candidates please submit your resume through Adecco's career portal. Must be legally authorized to work in Canada.

About Adecco: Adecco is a leading staffing and recruitment agency connecting top talent with premier employers across Canada. We offer comprehensive career support and professional development opportunities.

CAB0517