Scheduler - Toronto

Scheduler

Concord, ON

We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Provide World Class customer service.

Training will be full-time in the office and then transitioning to hybrid (3x/week in office).

Responsibilities:

• Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound.
• Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed.
• Offer logistical support to technicians and maintain effective communication with colleagues and customers.
• Confirm, schedule, and reschedule customer services.
• Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately.
• Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making.
• Escalate significant business or technical issues to management and assist with communication across other departments.
• Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times.

• 2+ years experience in dispatch or scheduling of field technicians servicing both commercial and residential customers
• Experience with customer service and able to effectively manage multiple tasks concurrently
• Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Strong analytical skills and attention to detail
• Able to multitask under pressure in a fast-paced environment
• Prioritise work with little direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanour

Benefits

1 Opening

• Company paid holidays, vacation and sick time.
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
• Employee Discounts
• Fantastic Tuition Reimbursement benefits & Scholarship Programs

AI technology will be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.